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Refund & Returns Policy
At JLuque, we want you to feel confident when purchasing our products.
Building better habits is a journey, and we believe you should have enough time to decide whether our journal is the right companion for yours.
That’s why, in addition to your statutory consumer rights, we voluntarily offer our 66-Day Satisfaction Promise.
Our 66-Day Satisfaction Promise
We believe meaningful habits take time to develop. That’s why we don’t expect you to decide after only a few days.
If you’re not completely satisfied with your purchase, you may return it within 66 days of receiving your order.
To be eligible for a refund:
The product must be returned in good, resaleable condition.
The product may be opened and inspected, but it should not show excessive signs of use beyond what is reasonably necessary to evaluate it.
Whenever possible, please return all original accessories and packaging.
Once we receive and inspect the returned item, we will process your refund.
Return Shipping
If you decide that the product is simply not right for you, you are responsible for the return shipping costs.
If your order arrives damaged, defective, incomplete, or you receive the wrong item, we will cover all replacement and shipping costs.
Refunds
Once your returned product has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds are issued within 14 days using the same payment method that was used for the original purchase.
Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.
Refund Not Received?
If you have not yet received your refund, please first check with your bank or payment provider, as processing times may vary.
If the refund still cannot be located, please contact us at info@luquejournal.com, and we will be happy to help.
Exchanges
We replace products only if they arrive damaged, defective, or if an incorrect item has been delivered.
If this happens, please contact us as soon as possible so that we can arrange a replacement.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible after receiving it.
Including photographs of the package and the affected product will help us resolve the issue more quickly.
Products Not Eligible for Return
Returns may not be accepted if:
the product has been damaged through improper use;
essential components or accessories are missing;
the product shows excessive wear beyond what is reasonably necessary to inspect it.
This does not affect your statutory consumer rights.
Gift Orders
If you purchased a product as a gift and it needs to be returned, please contact us before sending it back.
We will work with you to find the most appropriate solution based on the original order.
How to Request a Return
To start a return, simply contact us at:
Please include:
your order number or another proof of purchase;
the reason for your return (optional but appreciated);
photographs, if the product is damaged or defective.
We will provide you with the next steps.
Return Address
JLuque
Jesús Humberto Luque Jiménez
Jagdfeldring 70
85540 Haar
Germany
Questions?
If you have any questions regarding returns or refunds, we are always happy to help.
Email: info@luquejournal.com