Shipping & Delivery

Thank you for choosing JLuque.

We carefully prepare every order to ensure your products arrive safely and in excellent condition.

Shipping Destinations

We currently ship to:

🇩🇪 Germany
🇦🇹 Austria

We plan to expand to additional countries in the future.

Processing Time

Orders are typically prepared and dispatched within 1–2 business days after payment has been received.

During periods of high demand, processing may take slightly longer. If this happens, we will keep you informed.

Delivery Time

Estimated delivery times are:

Germany: 3–7 business days
Austria: 3–7 business days

Please note that delivery times are estimates and may vary depending on the shipping provider or seasonal demand.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and order.

We occasionally offer:

Free shipping above a specified order value
Promotional free shipping during special campaigns

Any applicable shipping discounts will be displayed automatically during checkout.

Shipping Partner

Orders are shipped through trusted delivery partners.

The shipping provider may vary depending on your destination and the most suitable delivery service available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email.

If tracking is available for your shipment, your tracking information will be included in this email.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

If a shipment is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for resending the order.

Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

We will work with the shipping provider to resolve the issue and find the best possible solution.

Questions?

If you have any questions regarding shipping or delivery, feel free to contact us:

Email: info@luquejournal.com

We are happy to help.